• Cold Calling the Database to maximize capacity utilization
• To convert all enquiries into appointments
• To schedule Appointments
• Follow up with Missed Appointments
• Provide information about services
• Handling customer queries

Role :
 Conducting basic examination, special tests such as trichoscan, dermascan, body mass analysis, etc. and
recording the findings.
 Doing a periodical review of the case to know the status of improvement in the patient’s condition and
explain the same the patient through evidence recorded as photographs, reports or special tests such as
trichoscan and dermascan.
 In cases of aggravated cases or in difficult cases, escalate the respective cases to a Senior Consultant or
Medical Expert Committee and takes timely help.
 Making Calendar of Follow up Appointments (Updates) in CMS and providing the same to patient and
introducing the patient to the follow-up doctor and
 Guide patients at the time of renewal regarding their terms and make relevant updates for the next
term. Also help in improving patient base by getting references from well-treated cases.
 Attending to the courier requests, telephone, email and online consultations in case the patients are
unable to visit.
 To effectively handle daily operations of the clinic with an objective to provide effective service as well as
drive business.

Role :
 Conducting basic examination, special tests such as trichoscan, dermascan, body mass analysis, etc. and
recording the findings.
 Doing a periodical review of the case to know the status of improvement in the patient’s condition and
explain the same the patient through evidence recorded as photographs, reports or special tests such as
trichoscan and dermascan.
 In cases of aggravated cases or in difficult cases, escalate the respective cases to a Senior Consultant or
Medical Expert Committee and takes timely help.
 Making Calendar of Follow up Appointments (Updates) in CMS and providing the same to patient and
introducing the patient to the follow-up doctor and
 Guide patients at the time of renewal regarding their terms and make relevant updates for the next
term. Also help in improving patient base by getting references from well-treated cases.
 Attending to the courier requests, telephone, email and online consultations in case the patients are
unable to visit.
 To effectively handle daily operations of the clinic with an objective to provide effective service as well as
drive business.

Role & Responsibilities:

You will be responsible for delivering a warm and caring patient experience while some of responsibilities are illustrated as follows :

• Performing  Hair Therapy using Derma Rollers
• Performing various Advance Hair and Slimming therapies as per doctor advice and due medical protocols for which you would be trained/ certified,
• Understanding the client needs, follow-ups, reconfirmation calls to the patients for regular visits
• Participate in all clinic activities and multi tasking as per needs of the clinic.

Role & Responsibilities:

The primary responsibilities of the role are as follows:

• Manage every aspect related to Patients right from the patients' entry into the clinic, to their exit.
• Interact with & Counsel Patients.
• Handle Patients' grievances/complaints/issues, and escalate it through the right channel, whenever needed.
• Create, maintain, & update Patients database on a regular basis.
• Efficient management of the Front Desk.
• Handle the clinic team, comprising of the PSE(s) & Accounts Executive(s).
• Multitask to ensure smooth clinic functioning.
• Maintain the desired hygiene & cleanliness standards of the clinic, and ensure the overall upkeep of the clinic