Privacy Policy

Dr Batra's® Cyber Clinic/ Dr Batra's® Positive Health Clinic Private Limited ("Dr Batra's®") is committed to implementing measures designed to protect the privacy of those using our services and accessing this website www.drbatras.com ("the Website"). It is clarified that the term "Dr Batra's®" shall include its affiliate and associate companies, directors, officers, employees or cyber doctors. Although we process data in accordance with the General Data Protection Regulation (GDPR) of the European Union, the Digital Personal Data Protection (DPDP) Act of India (2023), and other global data protection laws as applicable. This ensures that all data collection, processing, and usage are lawful, transparent, and purpose-driven.

Ownership of the Website:

This Website is owned and managed by Dr Batra's®. All references to Dr Batra's® shall be deemed to mean a reference to www.drbatras.com. All information and content provided on this Website shall be the sole property of Dr Batra's® and all rights for distribution are reserved with Dr Batra's®.

Effect of this and related documents:

This Privacy Policy, our Terms of Service, our Disclaimer and other published guidelines, govern your interaction and use of this Website.

Periodic policy changes:

This policy is subject to changes as per legal and technological updates. Users will be notified of significant changes, and continued use of our services implies acceptance of any modifications.We strongly suggest that you bookmark and periodically review this page to ensure continuing familiarity and awareness with the most current version of our Privacy Policy.

Opt-out option:

You may withdraw consent at any time through the following mechanisms:

Reply with an opt-out message for messaging services.

Click the unsubscribe link in email communications.

If you wish to request deletion of your personal data, you may also contact us at the details provided above. We will process your request in accordance with applicable legal requirements, including data retention obligations.

Your requesting available information about you:

If you want to find out what information Dr Batra's® has in its database about you, please write to Dr Batra's® at the address mentioned in the contact details provided herein, call +91.22.3367.1200, or e-mail to [email protected]. Please include your name, e-mail address, and other information in the same format that you originally supplied to Dr Batra's® so we can be more certain of matching your request to the correct information.

Information we may gather:

Dr Batra's® offers online resources designed to provide health, medical, and product-related information and services such as chat with doctor, online discussion forums, communities, counselling services, phone consultations and e-mail communication etc. For the said purpose certain personally identifiable and non-personally identifiable information has to be gathered, relied upon and used, as described below. Non- personally-identifiable information.

General: When users come to our Website, we collect and aggregate information indicating their home server, but not their email addresses. Such information helps us identify the most popular content and portions of our Website and determine the effectiveness of our various promotional activities. We aggregate such information for internal review and thereafter it is superseded by more recent information.

"Cookies": We also use "cookies" – that is, small text files placed on your computer's hard drive/ mobile – to help you in getting faster access to this Website's contents, and to help us determine the type of content you find of interest, the sites to which you link, the length of time you spend at any particular area of this Website and in particular Dr Batra's® services you choose to use. Cookies are only read by the server that placed them, and are unable to execute any code or virus. Cookies allow Dr Batra's® to serve you better and to personalize your web-browsing experience. Nevertheless, you can control how and whether cookies will be accepted by your web browser. For more information on how to do this, please refer to the documentation accompanying your browser or third party web sites.

Personally identifiable information:

General: In certain areas of this Website, we require that you provide us with personally-identifiable information, in order to be able to use that portion or those portions of this Website.By sharing your contact details, you expressly consent to receive updates, service-related information, and marketing communications regarding Dr Batra's® services, homeopathy, wellness solutions, and independent care programs through digital communication channels, including but not limited to messaging services, emails, calls, and other online platforms.

You also acknowledge that your information may be used for relevant cross-sell opportunities within the Dr Batra's® ecosystem, ensuring personalised engagement. Such communication will comply with the General Data Protection Regulation (GDPR) of the European Union and the Digital Personal Data Protection (DPDP) Act of India, 2023.

If you do not wish to receive such communications, you may opt-out at any time by:

Replying with an opt-out message for messaging services

Clicking the unsubscribe link in email communications

Contacting us at [email protected] or call +91 22 3367 1200

Your opt-out request will be processed in accordance with applicable legal requirements, and we will ensure that you no longer receive further communications except for essential service-related updates.

Specific: You have the right to:

Access the personal data we hold about you.

Correct any inaccurate or outdated information.

Request deletion of your personal data where legally applicable.

Limit or object to the processing of your data.

Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at [email protected] or call +91 22 3367 1200.

Billing Information: As some of services provided by Dr Batra's® are paid services, Dr Batra's® may require additional information pertaining to your contact details, billing address, credit card information etc.

All such information collected is for the purpose of providing consultancy and counselling services to you. We may also collect information from you if you subscribe to any of our regular newsletters.

Providing us with the aforesaid information is optional. However, in some cases it may not be possible for us to provide the service in question without receiving certain information from you.

How we use the information we gather:

Dr Batra's® will use the information received to provide services in the best interest of the users. You agree and understand that the apart from Dr Batra's® and its representatives, certain third parties, such as operations and maintenance contractors repairing and maintaining our technical systems may have access to your personal data. All personal data collected is encrypted and securely stored. We retain personal data only as long as necessary to fulfil legal, contractual, and business obligations. In the event of a data breach, users will be notified by applicable laws, including GDPR's 72-hour breach notification rule where applicable

How We Use Non-Personally Identifiable Information: We aggregate data on users' home servers for internal review purposes, in order to build higher quality, more useful online services and better products, e.g., by performing statistical analysis of the collective characteristics and behaviour of our users. Following such internal review, such aggregated information is then superseded by more recent information.
How We Use Personally-Identifiable Information: Dr Batra's® provides notice to users that personally-identifiable (i.e., non-aggregated) information will be collected during the web-browsing process. This Privacy Policy also serves as a notice that such information is collected under those circumstances. Dr Batra's® may use such information to enhance your experience by providing such information to appropriate third parties, including any outsourcers, as reviewed and selected by Dr Batra's®.

Additionally, Dr Batra's® shall use the information provided by you to administer and respond to your enquiry. Your enquiry will be researched by our information team, who will respond to the same. Dr Batra's® shall make best endeavours to securely store the information supplied and the response provided. Dr Batra's® may also produce reports on the use of the services utilised by the user to monitor and develop the services.

With your permission, academic institutions and/or Dr Batra's® may use your data for case studies, wherein your name, age, ailment and other details may be revealed. In these instances, we shall inform you in advance and obtain your consent for the same. You will have the choice to opt out of the study.

Dr Batra's® reserves the right to disclose information contained in our access logs concerning any user as we reasonably feel is necessary to protect our systems or business. In particular, we reserve the right to disclose such information when a user is in violation of our current or later Terms of Service, Disclaimer, Privacy Policy or other published guidelines, or initiates or participates (or is reasonably believed to participate) in any illegal activity, even without a subpoena, warrant, or other court order, and to disclose such information in response to court and governmental orders, civil subpoenas, discovery requests, and as otherwise required by law. Other causes of release of data may include but are not limited to: (i) taking precautions against liability issues; (ii) to assist government enforcement agencies; (iii) to investigate and defend Dr Batra's® against third party claims or allegations; (iv) to protect the security or integrity of the Website and/or services provided by Dr Batra's®; and/or (v) to protect the rights, property, or personal safety of Dr Batra's®, users of the Website and any other person.

Dr Batra's® shall be entitled to share your information for business reasons such as reorganization/ divestment of its business through sale, merger or acquisition. Dr Batra's® will, in such a scenario, obtain written assurances that the information will be adequately and appropriately protected in these circumstances.

Consultancy and counselling are intended solely for your use. All information is tailored to meet your individual situation/circumstances (on the basis of the information furnished by you) and is therefore not appropriate to be shared with others. You shall not without prior written permission from Dr. Batra's share this information with any person whatsoever, and/ or alter or edit the same.

Disclaimer

Dr Batra's ® sends transactional verification codes and service-related messages in compliance with applicable regulations. If you have registered under Do Not Disturb (DND) services and still receive transactional messages, please get in touch with us at [email protected] or call +91.22.3367.1200 to report the issue.

How the User Can Access or Correct Information:

In order for Dr Batra's® to provide effective consultancy and counselling services, you shall be required to provide full, complete information and updated information pertaining to the ailment (including but not limited to your medical history). Dr Batra's® shall be entitled to presume that the said information provided by you is true, correct and updated.

You can access, correct, or update your personal data stored with us. You may request data access or modifications by emailing [email protected] or calling +91 22 3367 1200. If you wish to request deletion of your personal data, we will process it by applicable legal requirements, including data retention policies.

Please note that Dr Batra's® shall not be responsible in any manner whatsoever for wrong diagnosis and/ or prescription. We will use reasonable efforts to correct the incorrect information. We use this procedure to better safeguard your information.

Interactive Areas:

Dr Batra's® provides certain services such as bulletin boards, discussion forum, chat rooms and other interactive areas ("Interactive Areas") on the Website.

Any information you voluntarily disclose in public forums, discussion boards, or interactive areas on this Website may be accessible to third parties and is not protected under this Privacy Policy. We advise careful consideration when sharing personal details. If you come across any user violating our community guidelines, please report it to [email protected]. Further, Dr Batra's® can not and does not control the acts and comments of the users of its Website's services or monitor the accuracy of postings by such users. If communications in such Interactive Areas are not in conformity to the Terms of Service, Disclaimer or the Privacy Policy, Dr. Batra's shall solely be entitled to investigate the allegation and remove or request the removal of the communication. Dr. Batra's reserves the right (but is not obligated) to edit or delete any communication posted on the Website, regardless of whether such communication violate these standards for content. The views expressed by the users of this Website (including but not limited to the Interaction Areas) are that of the users and Dr Batra's® does not subscribe to or agree with the contents therein in any manner whatsoever. Dr Batra's® cannot and does not assume any responsibility for any actions or omissions of third parties, including other website users and the manner in which they might use information received from Dr Batra's®. In the event that you encounter any user who (a) is improperly collecting or using information about you or other users; or (b) making inappropriate comments or remarks, please contact us at +91.22.3367.1200, or e-mail to [email protected].

Data Security:

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Data is encrypted and securely stored in compliance with applicable security regulations. If you become aware of any security breach, unauthorised disclosure, or potential risk, please notify us immediately at [email protected]. Due to the nature of online consultancy, chat and counselling, it is your personal responsibility to secure your own copies of your passwords and related access codes for our online resources.

You must promptly notify Dr Batra's® of changes to: (a) your account or membership number; (b) your address and (c) any other information as you may deem fit (including but not limited to information pertaining to your health). You must also promptly notify Dr Batra's® if you become aware of any actual or potential breach of security, such as the unauthorised disclosure or use of your member identification, user name or password etc. We will be mailing you newsletters and updates from time to time and you agree and understand that this will not be in violation of Privacy Policy herein.

Third party website:

Dr Batra's® provides links to third-party websites for user convenience. However, we do not control or endorse the privacy policies, security measures, or content of such external sites. We advice users to review the privacy policies of third-party websites before sharing any personal information. These links are provided solely as a convenience to you and not as an endorsement by Dr Batra's® of the content on such third-party websites. Dr Batra's® does not and can not control the contents and activities of other websites.

Dr Batra's® Commitment to children's privacy:

No data is collected from individuals under 18 without parental consent. If we become aware that a minor’s data has been collected without proper consent, we will take steps to delete such data immediately.

Feedback:

This Website and e-mails received by you may include surveys that seek your feedback on the services provided to you by Dr Batra's®. This information is used to improve our services and identify Website and service enhancements. By providing Dr Batra's® with any information or ideas you acknowledge that Dr Batra's® is free to use this feedback for any purpose whatsoever, without any compensation to you.

Consent:

By using this Website, you acknowledge that you have read and understood our Privacy Policy and consent to process your data as described. If you do not agree with the terms outlined, you should discontinue use of our website. You may withdraw consent at any time as per the mechanisms provided.

Contact us:

Should you have other questions or concerns about this Privacy Policy, please write to Dr Batra's® registered office at 2nd Floor, H. Kantilal Compound, Andheri - Kurla Road, Sakinaka, Andheri (E), Mumbai - 400071, Maharashtra, India, or call us at +91.22.3367.1200, or send an email to [email protected]